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If you need immediate assistance, feel free to contact us at 016-270 4966 or 018-271 4966 for urgent booking.
Frequently Asked Questions
How can I place an order?
You can book a venue through our website, by contacting our team via WhatsApp, or by visiting our office. Simply provide your event details, and we’ll assist you with the process.
What payment methods do you accept?
We accept online payments via credit/debit cards, bank transfers, and e-wallets. Payment options will be provided upon booking confirmation. (*Fee applied for credit/debit card)
Can I visit the venue before making a booking?
Yes, we encourage site visits! You can schedule an appointment with our team to tour the venue and discuss your event needs.
What is your cancellation policy?
Cancellations made 14 days before the event will receive a full refund. Late cancellations may be subject to a fee. Please refer to our detailed cancellation policy for more information.
Do you offer half-day or hourly rental options?
Yes, we offer flexible rental options, including hourly, half-day, and full-day bookings. Please check availability with our team.
Is there a deposit required to secure my booking?
Yes, a 50% deposit is required to secure your booking. The remaining balance must be settled before the event date.
What facilities and equipment are included in the rental?
Our venue includes essential amenities such as projectors & screen, sound systems, flip chart, Wi-Fi, and seating arrangements. Additional equipment may be available upon request.
Can I bring my own catering or outside vendors?
Yes, you are welcome to arrange your own catering and we have charge for a small cleaning fee. However, we also offer in-house catering options for your convenience.
Is parking available at the venue?
Yes, we have 2 level basement parking facilities available for guests. Please check with us for parking details based on your selected venue.
Do you provide on-site support during events?
Yes, our team is available on-site to assist with technical setup and any venue-related support during your event.
Are there any additional charges for overtime use?
Yes, any extra time beyond the agreed rental period will incur additional charges. Please inform us in advance if you require extended hours.
How can I modify or reschedule my booking?
You can contact us to request changes to your booking. Rescheduling is subject to availability and may involve additional fees.
Do you offer discounts for long-term or recurring bookings?
Yes, we provide special rates for bulk bookings, long-term rentals, and corporate clients. Contact us for custom pricing options.